NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer. Use the desktop app to install your cc programs/trials Reinstall the cc desktop app using the "alternative download links" at the bottom of the page at If windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this) If windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this) Ĭheck for, and if available, update your os Then uninstall the cc desktop app, again using the correct uninstaller per. Uninstall every cc app including preferences per If that fails, do a clean cc install carefully following each applicable step: If that fails, uninstall using the correct uninstaller from. Reset the cc desktop app by making sure it's in the foreground, then press: Sometimes (not sure how often) if I just leave the computer for a long time and come back the problem will be gone and any open Explorer.exe windows will be responsive again.Operating System: Windows 10 Home 64bit (although this also sometimes occurs on my other PC which is Win 10 Pro 64bit).I'm assuming this is a file sync problem. This occurs almost always after the computer comes out of sleep mode or right after boot. CoreSync.exe during this problem hovers around 5-10% CPU usage with svchost.exe (DPS service) hovering at around 10% and Explorer.exe at 20%.This destroyed all the audio in the file and I'm not sure how to recover it, but I consider this a separate issue and while I will appreciate any help I get I also plan to post about that particular problem in the Premiere Pro CC forum as well. The computer eventually became unresponsive & rebooted. This occurred when I had loaded an MKV file into Premiere Pro CC.Any time I try to upload a file to Chrome or other browsers, or use any Explorer windows they also immediately freeze & exhibit the same behavior. Any open Explorer.exe windows become unresponsive (the loading icon appears in the place of my cursor when I hover over it). If it doesn't fix it the same thing occurs.Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Select and make sure to put a check mark on 'Hide all Microsoft services'. Select System Configuration > go to the Services tab. They usually don't come back unless I manually end Explorer.exe in task manager and restart it, which usually fixes it. Press Windows key+R to open Run then type: msconfig. Any open explorer windows (file browsers, or upload file selection windows for chrome, etc.) freeze and are unresponsive.At best killing explorer.exe will close your file browser windows, at worst it will close your taskbar as well. Explorer.exe handles your explorer windows as well as your taskbar/start menu systems as well as general file browser. Not sure where to begin troubleshooting this, but here's some background info: Task manager has a special option 'Restart' that may be preferable.
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